Shipping + payment
Standard items shipping
|orders > 90 GBP||FREE|
|orders < 90 GBP||5.95 GBP|
|orders < 30 GBP||8.95 GBP|
All orders for non-bulky items above 90 GBP value are delivered for FREE.
|orders > 90 EUR||FREE|
|orders < 90 EUR||5.95 EUR|
|orders < 30 EUR||8.95 EUR|
All orders for non-bulky items above 90 EUR value are delivered for FREE.
Furniture & selected bulky items shipping
Furniture & selected bulky items: 14.95 GBP/EUR flat fee.
General shipping terms
For shipment outside the European Union please contact Customer Care. Customs or import duties may be charged once the order reaches its destination country and may be paid by the recipient of the order.
Dispatch times are presented on the relevant product pages, shopping cart page as well as on the order confirmation page at the checkout. Shipments within the European Union are delivered in 1-4 business days, depending on the location. Therefore total delivery time = despatch time + shipment time.
When the order is shipped, you will receive an email specifying the DHL tracking number and a direct link to monitor the shipment status.
In the event of the absence of the recipient from the delivery address, DHL will leave a notice for the customer to contact them to organise a more suitable delivery time. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us.
If, due to any technical reasons, we must dispatch your order in partial shipments you will be charged for the shipment only once.
Payment by credit card and PayPal account is processed via PayPal. PayPal uses SSL-encryption in the communication with FormAdore and Customer. SSL is short for Secure Socket Layer and is a security protocol which ensures that data is encrypted in the communication between the customer and FormAdore. It is therefore not possible for 3rd parties to intercept any credit card information.