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Privacy policy


1. General
1.1 This privacy policy (“Privacy policy”) shows how we collect and process personal data via https://formadore.co.uk (“Website”).
1.2 This policy applies to any personal data that we collect about you when you: visit the Website, purchase products from us or contact us.
1.3 Owner of the Website is ProgressiveBG with registered office at Łomianki (Poland), 05-092 Łomianki, Warszawska st. 31 (“Seller”). Our tax number is PL7491866705.
1.4 The Seller have outsourced the operation of the Website to FormAdore Ltd. with registered office at London (United Kindgdom), 220c Blythe Road W14 0HH (“Operator”).
1.5 We will use your personal data fairly, lawfully and in a transparent manner.
1.6 We recommend to print a copy of this Privacy policy for future reference.
1.7 All communications between us about Privacy policy will be in English language.

2. Data controller
2.1 The Data controller (“Data Controller”) of your personal data is:
2.1.1 ProgressiveBG with registered office at Łomianki (Poland), 05-092 Łomianki, Warszawska st. 31,
2.1.2 FormAdore Ltd with registered office at London (United Kindgdom), 220c Blythe Road W14 0HH.
3.2. You may contact the Data Controller by email: info@formadore.co.uk.
3.3. The Data controller will also be the suppliers of social portals as Facebook, Twitter or Google, which through social plug-ins on the Website allow to log into an account on the Website.

3. Personal data
3.1 Personal data means any information relating to you and that identifies you, directly or indirectly and processing personal data means any operation or set of operations which is performed on personal data or on sets of personal data.
3.2 Providing of personal data is voluntary and is a condition to provide services on the Website by the Data Controller.

4. The categories of personal data
4.1 The Data Controller processes the following categories of personal data:
4.1.1 contact information;
4.1.2 activity and order of product on the Website;
4.1.3 complaints and requests information;
4.1.4 marketing information;
4.1.5 newsletter information;

5. How and what personal data we collect
5.1 By using the Website you may provide us your personal data:
5.1.1 when you make an online purchase we collect and process information which may include: name, surname, payment card information, delivery address, email and telephone number;
5.1.2 when you create an online account on our Website we collect and process information which may include: name, surname, address, email and telephone number;
5.1.3 when you contact us by any means with queries, complaints we collect and process information which may include: name, surname, email;
5.1.4 when you comment on or review our products and services we collect and process information which may include: name, surname, email;
5.1.5 when you sign in to newsletter we collect personal data which may include: email;
5.2 We will collect personal data when you will give us consent to do so, or the processing is in our legitimate interests and not overridden by your rights, or we have a legal obligation to collect or disclose personal data from you.

6. Purposes of processing of personal data
6.1 The Operator processes personal data for the following purposes:
6.1.1 to process and fulfill your order;
6.1.2 to register and manage accounts on the Website;
6.1.3 to perform support and contact you, to process complaints, requests and reply to your questions;
6.1.4 to publish and keep comment on the Website;
6.1.5 to send newsletter;
6.1.6 to organize competitions and loyalty programs,
6.1.7 to conduct market research by us or our partners,
6.1.8 for Products and services marketing and our partners marketing;
6.1.9 for statistics purposes: regarding the use of each functionality available on the Website, for making the use of the Website easier and for guaranteeing the IT security of the Website,
6.1.10 to keep a record of personal data to comply with our legal obligations, to establish, exercise, execute or defend legal claims
6.1.11 to invite you to review any services and/or products you received from us; The Operator may also use such reviews in other promotional material and media for our advertising and promotional purposes,
6.2 The Seller processes personal data for the following purposes:
6.2.1 to fulfill your order;
6.2.2 to process complaints, requests and replies to your questions;
6.2.3 to establish, exercise, execute or defend legal claims.
6.3 The purposes, scope and rules for personal data gathering and processing by the suppliers of social portals as Facebook, Twitter or Google are defined under below links:
6.3.1 http://www.facebook.com/policy.php;
6.3.2 https://twitter.com/en/privacy;
6.3.3 https://policies.google.com/privacy.

7. Retention of personal data
7.1 We will only keep personal data for as long as is necessary for the purpose for which it was collected, unless a longer retention period is required by the applicable law.
7.2 At the end of that retention period, your data will either be deleted completely or anonymised.
7.3 In some circumstances, such as to meet our legal, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may hold personal data after we have finished providing services to you.
7.4 The legal terms on which we are permitted to process your personal data depends on the purpose for which we process them, as following:
7.4.1 process and fulfill your order - processing personal data is necessary for us to make the purchase of the ordered product;
7.4.2 register, manage accounts - processing personal data is crucial for the purpose of administrating the account on the Website;
7.4.3 perform contact - we have legitimate interest in answering the requests or queries raised by you to us;
7.4.4 publish and keep comment - processing personal data is necessary for us to publish and keep comment on the Website.
7.4.5 newsletter - processing personal data is necessary for us to send you information.

8. Your rights
8.1 You have the following rights related to the personal data:
8.1.1 the right to be informed – you may ask us about how your personal data is used;
8.1.2 the right to access – you can ask us if we process your personal data, if yes we can give you a copy of hold personal data about you;
8.1.3 the right to rectification – you are entitled to request from us rectification of any personal data that is inaccurate or incomplete;
8.1.4 the right to erasure – you may ask us to remove or delete your personal data from us;
8.1.5 the right to restrict – you are entitled to demand from us to cancel or limit processing your personal data;
8.1.6 the right to data portability – you have the right to receive the personal data we hold about you in a structured, commonly used and machine-readable format and you have the right to transmit those data to another controller where the processing is based on your consent or on a contract and is carried out by automated means, also you have the right to have your personal data transmitted directly from us to another controller where technically feasible;
8.1.7 the right to object - you can ask us at any time to stop processing your personal data;
8.2 To exercise any of above rights please contact us by post or by e-mail: info@formadore.co.uk.
8.3 Also you have the right to lodge a complaint with the supervisory authority. If you do not consider that your personal data has been handled correctly by us or you are not happy with our response to any requests you have made regarding our use of your personal data, you have the right to make a complaint to the International Commissioner’s Office (ICO), you can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or contact at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AFor by calling their helpline on 0303 123 1113.

9. Sharing of the personal data
9.1 We do not sell any of your personal data to any third party. However we may disclose and share your personal data to third party suppliers where it is necessary to provide us with the services we need. We do so in following situation:
9.1.1 you have consented for us to share personal data;
9.1.2 we may pass personal data to enable us to provide our products or payment services;
9.1.3 we share personal data to register and manage an account and the Website or send newsletter;
9.1.4 we disclose personal data to companies approved by you, such as social media sites;
9.1.5 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation;
9.1.6 we may also need to disclose personal data to third parties to comply with a legal or regulatory obligation, or if necessary for legal proceedings.
9.2 In case of sharing personal data we ensure the adequate standard of security of your personal data.
9.3 We may transfer personal data outside of the European Economic Area (EEA). Your personal data transferred outside of the EEA will be protected with necessary legal protections in a way that our suppliers guaranty high level protection of personal data. This guaranty is coming from their obligation to apply contractual clause defined by the EU Commission or their participation in the EU-US Privacy Shield program established with the COMMISSION IMPLEMENTING DECISION (EU) 2016/1250 on the 12th July 2016 pursuant to Directive 95/46/EC of the European Parliament and of the Council.
9.4 We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.

10. Automatic decision about you
10.1 You need to note that, we carry out some profiling of you. We do so for the purposes of improving and developing our products and services on the Website to provide best service possible.
10.2 We use information that we learn about you such as: your gender, preferences and purchase history to make sure the way Websites are displayed to you are appropriate and tailored to you.

11. Secure of personal data
11.1 We have implemented appropriate organizational safeguards and security measures to protect personal data from being accidentally lost, disclosed, used or accessed in an unauthorized way.
11.2 Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted on the Websites.
11.3 In the unfortunate breach of a personal data, we will notify you and any applicable regulator when we are legally required to do so.

12. Cookies
12.1 Cookies are small data files with text files which are stored on your device when you visit the Website.
12.2 Cookies allow the Website to recognize your device. Cookies help your browser to navigate through the Website by allowing you to sign in automatically and by remembering settings you selected during earlier visits.

13. Cookies setting
13.1 Most web browsers automatically accept cookies. Unless you have adjusted your browser settings to refuse cookies, cookies will be sent when you access the Websites.
13.2 You can enable or disable cookies in your website browser settings.
13.3 Limitation of cookies usage may have consequences on some features of the Website. All details about the possibility and ways to use cookies are available in the configuration of the web browser.
13.4 To learn how to manage cookies using the latest browser versions, you can follow these links:
13.4.1 Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform=Desktop&hl=en;
13.4.2 Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies;
13.4.3 Safari: https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US;
13.4.4 Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectlocale=en-US&redirectslug=enable-and-disable-cookies-website-preferences.

14. Social cookies
14.1 Social cookies are set by social media platforms when you view or use embedded media.
14.2 Please note that our third parties and social networks will use cookies for a variety of reasons, their privacy policies are available here:
14.2.1 Google: http://www.google.com/intl/en/analytics/privacyoverview.html;
14.2.2 Facebook: http://www.facebook.com/about/privacy/;
14.2.3 Twitter: https://help.twitter.com/en/rules-and-policies/personal-information;
14.2.4 Instagram: https://help.instagram.com/519522125107875.

15. Third party cookies
15.1 Some cookies may be set by third parties when you visit the Websites.
15.2 These cookies are controlled by the third parties, please check the third party website for more information about cookies and the purposes for which they are used. Their list is provided below:
15.2.1 statistics building through the Google Analytics tools, which allow to understand in which way users use the Website. Google Inc with its headquarters in Ireland is the data controller. The privacy policy of Google is available under the link https://policies.google.com/privacy/;
15.2.2 showing advertisements through Google Ads tools. Google Inc with its headquarters in Ireland is the data controller. The privacy policy of Google is available under the link: https://policies.google.com/privacy/;
15.2.3 logging into an account on the Website with the use of a Google account. Google Inc with its headquarters in Ireland is the data controller. The privacy policy of Google is available under the link: https://policies.google.com/privacy/;
15.2.4 logging into an account on and promoting of the Website with the use of the network portal Twitter.com. Twitter Inc with its headquarters in the USA is the data controller. The privacy policy of Twitter.com is available under the link: https://twitter.com/en/privacy;
15.2.5 logging into an account on and promoting of the Website with the use of the network portal Facebook.com. Facebook Inc with its headquarters in the USA or Facebook Ireland with its headquarters in Ireland is the data controller. The privacy policy of Facebook is available under the link: https://www.facebook.com/help/cookies/;
15.2.6 promoting of the Website with the use of the network portal Instagram.com. Instagram LLC with its headquarters in the USA is the data controller. The privacy policy of Instagram.com is available under the link: https://help.instagram.com/155833707900388;
15.3 statistics building through Hotjar tools, as well as efficiency assessment and opinion gathering. Hotjar Ltd with its headquarters in Malta is the data controller. The privacy policy of Hotjar is available under the link: https://www.hotjar.com/privacy;
15.4 releasing of the innovative product search provided by Doofinder, S. L. limited company with its headquarters in Spain. The privacy policy of Doofinder is available under the link: https://www.doofinder.com/en/privacy-policy;
15.5 our products and services remarketing with the use of tools provided by Criteo SA with its headquarters in France and by Kelkoo SAS with its headquarters in France. The privacy policy of Criteo is available under the link: https://www.criteo.com/privacy/. The privacy policy of Kelkoo is available under the link: https://www.kelkoo.co.uk/company-pages/privacy-policy/;
15.6 the Website optimalization and marketing with the use of tools provided by Optinmonster. Retyp, LLC with its headquarters in the USA is the data controller. The privacy policy of Optinmonster is available under the link: https://optinmonster.com/privacy/;

16. Types of cookies that we use
16.1 While our cookies may change from time to time, we generally use the following types of cookies:
16.1.1 strictly necessary cookies
These cookies are essential in order to enable you to move around the Website and use its features.
We used necessary cookies to carry out requests you make when you use the Website.
16.1.2 functionality cookies
These cookies allow the Website to remember choices you have previously made that are specific to you.
We use functionality cookies to recognize you when you return to the Website.
16.1.3 performance cookies
These cookies allow us to collect data about the way you have used the Website.
We use performance cookies to record information about what you have viewed on the Website, to measure if our customers are getting the most from the Website. Then we can improve the Website and understand how users move on the Website.
16.1.4 targeting cookies
These cookies remember information regarding how you have used Website.
We use targeting cookies to show targeted information based upon the things you like and what you have searched for and viewed
16.1.5 Google Analytics Cookies
These cookies are used to store information, such as what time your current visit occurred, whether you have been to the Website before, and what site referred you to the Website.

17. Law and jurisdiction
17.1 Privacy policy is governed by laws of England and Wales.
17.2 You submit to the non-exclusive jurisdiction of the courts of England and Wales.

18. Changes
18.1 We have the right to amend these Privacy Policy from time to time.
18.2 Last updated on 11th Junes 2020.

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