You may return products purchased from FormAdore, at no extra charge and without giving any specific reason, within 30 days from receipt of the products purchased.
In order to return an item please contact Customer Care within 30 days of the delivery date. The articles should be returned to the address indicated on our Customer Care page (returns addresses available in Germany, Czech Republic and Poland).
The item must be returned in new and unused condition, in the original box and with all paperwork, parts and accessories to ensure a full refund. New and unused means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been altered in any way. We cannot accept a return of any item with any indication that it has been used.
Refunds will be processed as soon as returned items have been checked and accepted. For orders paid by credit card, the refunded amount will be available to customers in 10 days and on their next billing statement date. Processing time may vary depending on the credit card company. Orders paid by PayPal or by bank transfer will be refunded to the original account.